Cancellations and Refunds Policy

At RNB Project Aspire, Today-to-Eternity Foundation, we value the trust and support of our donors and partners. Our Cancellations and Refunds Policy is designed to ensure transparency and fairness while supporting the essential social work we do. Please read the information below to understand how we handle cancellations and refund requests.

1. Donation Cancellations

  • One-Time Donations: If you made a one-time donation by mistake or need to cancel it, please contact our support team within 24 hours of the transaction. We will do our best to assist you.

  • Recurring Donations: If you wish to cancel a recurring donation, you can do so at any time. Please contact us via email or phone, and we will cancel future payments. Note that any payments already processed before cancellation are non-refundable.

2. Refund Policy

  • Refund Requests: Donations made to [NGO Name] are generally non-refundable, as they are used to fund our ongoing programs and activities. However, if you believe a donation was made in error, please reach out to us within 7 days of the transaction. We will review your request and determine eligibility for a refund on a case-by-case basis.

  • Processing Refunds: If your refund request is approved, we will process it within 10 business days. Refunds will be issued using the original payment method, and it may take additional time for the funds to appear in your account, depending on your payment provider.

3. Events and Sponsorships

  • Event Registration Cancellations: If you have registered for a paid event hosted by [NGO Name] and need to cancel, please contact us at least 48 hours before the event date. We may offer a partial or full refund based on the nature of the event and the expenses incurred.

  • Sponsorship Cancellations: Sponsorship donations may be subject to specific terms outlined at the time of commitment. If you need to cancel a sponsorship, please contact us directly, and we will discuss your options.

4. How to Request a Cancellation or Refund

To request a cancellation or refund, please contact our support team with the following details:

  • Your full name and contact information

  • Date and amount of the donation or event registration

  • Transaction ID (if available)

  • Reason for the refund or cancellation request

You can reach us through:

  • Email: bhaavya.projectaspire@gmail.com

  • Phone: +91 9810104060 (Mon-Fri, 9 AM - 5 PM)

Our team will respond promptly and assist you with your request.

5. Dispute Resolution

If you have any concerns or disputes regarding a donation or payment, we encourage you to contact us directly. We are committed to resolving issues fairly and transparently. Should we be unable to resolve your concerns, you may escalate the matter through your payment provider for further assistance.

6. Changes to This Policy

We may update our Cancellations and Refunds Policy periodically to reflect changes in our practices or comply with legal requirements. Any changes will be posted on this page, and the effective date will be updated accordingly.

Thank you for your understanding and support. Your contributions make a difference, and we appreciate your commitment to our mission.